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Application maintenance (TMA)

Your websites and applications maintained, secured and continuously improved, with clear commitments and transparent follow-up.

Talk about your projectSee the lab

01Approach

Once live, an application does not stand still: security flaws to fix, versions to update, bugs to handle, changes requested by the business. iones third-party application maintenance (TMA) takes on this groundwork, so that your teams stay focused on new projects.
We take over your applications, including those we did not develop. The takeover phase is structured: code audit, documentation of the existing system, setting up monitoring and backups, defining priorities and service levels.
Day to day, every request is logged in a ticketing tool you have access to, qualified, estimated and then handled according to its criticality. A regular report gives you the overall picture: incidents, handling times, use of the package, recommendations.

Scope of work

  • Corrective maintenance
  • Preventive maintenance
  • Evolutive maintenance
  • Security updates
  • Performance optimisation
  • Migrations and version upgrades

02Expertise

Preventive package

Regular support to guarantee the security, performance and stability of your applications, before problems appear.
  • Updates and security patches
  • Monitoring and verified backups
  • Periodic review and recommendations

Responsive support

A team that knows your application and handles your issues within agreed times, with technical on-call cover possible for your critical periods.
  • Handling according to criticality
  • Analysis of the cause, not just the symptom
  • On-call cover for your peak periods

Application portfolio management

For agencies and IT departments that manage several websites or applications: centralised tracking of versions, updates and the health of the whole portfolio.
  • Inventory and version status
  • Grouped update campaigns
  • Dashboard per application

03Technical stack

The technologies we maintain, and how

We maintain the technologies we develop, with the tooling that makes follow-up verifiable.

Technologies we maintain

Including applications developed by others.

  • PHP
  • Symfony
  • Laravel
  • Node.js
  • React
  • Angular
  • Vue.js

CMS

Core, themes, modules and extensions.

  • WordPress
  • Drupal

Monitoring & quality

Detect problems before the user reports them.

  • Grafana
  • SonarQube
  • Selenium
  • Automated backups

Follow-up & reporting

Every request is logged and measured.

  • Jira
  • Redmine
  • Confluence
  • Monthly report

04Why iones

A TMA that makes your application better

Maintaining is not just repairing: it is reducing debt and incidents month after month.

Defined responsiveness

Response times defined according to criticality, and a team that already knows your application when an incident occurs.

Security kept up to date

Vulnerability watch, patches applied without delay and backups tested regularly.

Full transparency

Access to the ticketing tool, a regular report and tracking of usage: you always know where the budget is going.

Controlled costs

An adjustable package, with no internal team to mobilise, and preventive work that reduces the number of emergencies.

05Method

Our process for application maintenance

5 steps

  1. Step 01

    Initial diagnosis

    • Full audit of the application
    • Performance analysis
    • Identification of vulnerabilities
    • Assessment of technical risks
    • Documentation of the existing system
  2. Step 02

    Strategic planning

    • Definition of intervention priorities
    • Drawing up the maintenance plan
    • Setting up the dedicated teams
    • Configuration of monitoring tools
    • Establishing KPIs
  3. Step 03

    Preventive maintenance

    • Regular updates
    • Performance optimisation
    • Security hardening
    • Automated backups
    • Continuity tests
  4. Step 04

    Incident management

    • Proactive detection of problems
    • Fast, effective intervention
    • Transparent communication
    • Incident resolution
    • Detailed incident report
  5. Step 05

    Continuous improvement

    • Analysis of performance metrics
    • Process optimisation
    • Documentation updates
    • Team training
    • Recommendations for further development

Start a project

Ready to take action?

Tell us what you need – we will get back to you quickly with a technical assessment and an action plan.

  • Reply within 48–72 hours
  • No-obligation conversation
  • NDA confidentiality
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